Flex Pilates – Terms & Conditions
1. General Terms
1.1 By booking and attending classes, private sessions, or any other services at Flex Pilates (Pty) Ltd, you agree to abide by these Terms & Conditions.
1.2 Flex Pilates reserves the right to update these Terms & Conditions at any time.
2. Bookings & Class Packages
2.1 Class bookings must be made in advance via our online booking system, in-studio, or via phone/email.
2.2 All class packs and memberships are non-transferable and may not be shared between clients.
2.3 Class packs do not expire, in accordance with South African consumer laws. However, Flex Pilates encourages clients to use their sessions regularly to maintain consistency and achieve the best results.
2.4 If a client is inactive for 12 months, their remaining sessions may be placed on hold or converted into studio credit at management’s discretion.
3. Cancellations & No-Show Policy
3.1 Group Classes:
Cancellations must be made at least 12 hours before the class starts.
Late cancellations or no-shows will result in the loss of a class session.
3.2 Private Sessions:
Cancellations must be made at least 24 hours before the scheduled session.
Late cancellations will result in the full session fee being charged.
3.3 Clients who repeatedly cancel late or no-show may have their booking privileges restricted.
4. Payments & Refunds
4.1 All payments must be made in advance via our online system or EFT. Cash is not accepted.
4.2 Payments are non-refundable. Class packs, memberships, and gift cards cannot be exchanged for cash.
4.3 In the case of long-term medical conditions preventing participation, credit extensions may be granted at the discretion of management (medical proof required).
5. Studio Policies & Client Responsibilities
5.1 Clients must arrive on time for their sessions. Late arrivals (more than 5 minutes) may not be admitted and will forfeit their class/session.
5.2 Grip socks are recommended for safety and hygiene.
5.3 Clients are responsible for informing their instructor of any injuries, medical conditions, or pregnancy before participating in any class.
5.4 Flex Pilates reserves the right to refuse service to anyone who does not follow studio policies or disrupts the class environment.
6. Health & Safety
6.1 Participation in any class is at the client’s own risk.
6.2 If you experience pain, dizziness, or discomfort during exercise, you must stop immediately and inform the instructor.
6.3 Pregnant and postpartum clients must provide medical clearance before attending classes.
7. Assumption of Risk & Liability Waiver
7.1 By participating in classes, you acknowledge and accept the inherent risks of physical exercise.
7.2 Flex Pilates and its instructors will not be held liable for any injury, illness, loss, or damage sustained during sessions.
7.3 A separate Waiver & Release of Liability form must be signed before your first session.
8. Privacy Policy
8.1 Client information is kept confidential and will not be shared with third parties without consent.
8.2 By providing your email, you agree to receive class updates, promotions, and studio announcements. You can opt out anytime.
9. Contact Information
If you have any questions about these Terms & Conditions, please contact us:
📧 info@flexpilates.co.za
📍 The Terraces, Building E, Steenberg Office Park, Tokai 7945
📞 +27 78 812 2595