Privacy Policy

Effective Date: 01 March, 02025

1. Introduction

Welcome to Flex Pilates. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, book classes, or interact with our services.

2. Information We Collect

We collect and process personal information that you provide to us directly, including:

  • Contact Information: Name, email address, phone number.

  • Billing Details: Payment information (processed securely through third-party payment providers).

  • Health & Fitness Information: Any relevant health history or injuries you voluntarily share for class modifications and safety.

  • Account & Booking Details: Class bookings, attendance records, and preferences.

  • Website Data: Cookies, IP addresses, and analytics to enhance user experience.

3. How We Use Your Information

We use your information to:

  • Provide and manage Pilates classes, private sessions, and other services.

  • Process payments and manage bookings.

  • Communicate important updates, promotions, and studio news.

  • Ensure your safety during sessions by considering any health information you provide.

  • Improve our website and services through analytics and feedback.

4. How We Protect Your Information

We take security seriously and implement appropriate measures to safeguard your personal information, including:

  • Secure online payment processing.

  • Restricted access to sensitive data.

  • Compliance with POPIA (South Africa) and GDPR (if applicable).

5. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share it with:

  • Third-Party Service Providers (e.g., booking platforms, payment processors) to facilitate our services.

  • Legal Authorities if required by law or for the protection of rights and safety.

6. Your Rights & Choices

You have the right to:

  • Access & Update your personal information.

  • Opt-Out of marketing communications.

  • Request Data Deletion where legally applicable.

To exercise these rights, please contact us at info@flexpilates.co.za


7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and collect analytics. You can adjust cookie settings in your browser preferences.

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

For any questions about this Privacy Policy, please contact:

📧 Email: info@flexpilates.co.za
📍 Studio Address: The Terraces, Building E, Steenberg Office Park, Tokai 7945
📞 Phone: +27 78 812 2595